Pitney Bowes SendPro C

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2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the

device out of the box.

3. Do not connect your device to a power source yet.

4. Remove all packing materials from the device.

Quick start guide

Pitney Bowes Operator Guide April 2022 13

Main Page

Table of Contents3
Quick Start Guide9
Installing the Sendpro C, Sendpro10
Finding the Product Code Number (PCN) and Serial Number19
Navigating the Home Screen20
Printing a Shipping Label or Printing Postage on an Envelope24
Printing a Shipping Label26
Comparing Rates When Printing a Shipping Label31
Tracking a Shipment38
Using Cost Accounts to Charge Back Shipping Label Postage39
Adding a Shipping Label Cost Account40
Adding a Envelope Printing Account41
Navigating the Envelope Printing App42
Preventing Envelope Feeding Problems43
Sending a First-Class Mail Envelope44
Sending a Large First-Class® Envelope45
Sending Certified Mail47
Sending an International Letter47
Using USPS Special Services48
Updating Postal Rates or Software for Printing on Envelopes48
Refilling Postage for Printing on Envelopes50
Sealing Envelopes When You Print Postage50
Filling the Moistener Tank52
Replacing the Ink Cartridge53
Printing a Test Pattern55
Supplies, Ink Cartridges, and Options57
Connectivity Information62
Setting up a Wired Network Connection62
Setting up a Wireless (Wi-Fi) Network Connection65
Connecting to a Hidden Wi-Fi Network65
Forgetting a Wi-Fi Network67
Checking Your Network Connection69
Finding the MAC Address for Wired and Wireless Networks70
Setting up a Proxy Server73
Managing Your Device78
Creating or Disabling the Security PIN78
Adjusting Time Zone and Scale Location Code79
Adjusting Display Brightness79
Using USPS Informed Delivery80
Installing the Sendpro C, Sendpro80
Installing a Scale90
Uploading System Logs91
Printing Shipping Labels93
Signing in to and out of the Shipping Label App94
Printing a Shipping Label94
Comparing Rates When Printing a Shipping Label100
Creating a New Sender Address for Shipping Labels106
Editing the Sender Address for Shipping Labels107
Printing an International Shipping Label107
Creating and Printing a USPS Return Shipping Label117
Printing a USPS Scan Form118
Reprinting a USPS, UPS or Fedex Shipping Label119
Canceling a UPS or Fedex Shipping Label120
Getting a USPS Refund for a Shipping Label120
Managing Shipping Labels124
Using the Address Book124
About Cost Accounts for Shipping Labels124
Changing the Default Refill Amounts for Shipping Labels124
Using Cost Accounts to Charge Back Shipping Label Postage125
Turning on Address Autofill for Shipping Labels126
Adding New Addresses to the Shipping Labels Address Book127
Managing Your Shipping Labels Cost Accounts127
Adding a Shipping Label Cost Account127
Editing a Cost Account128
Refilling Postage for Shipping Labels129
Setting an Alert When Shipping Label Postage Refill Is Pending130
Setting up Your Fedex Account131
Setting up Your UPS Account133
Setting up Default Printing Options134
Managing Email Notifications for Shipping Labels134
Setting the Default Address for USPS Return Labels135
Determining How You Spend Your Shipping Labels Postage136
Removing Funds136
Printing on Envelopes137
Navigating the Envelope Printing App138
Checking the Available Funds for Printing Postage140
Refilling Postage for Printing on Envelopes141
What Is Accounting142
Sending a First-Class Mail Envelope143
Sending a Large First-Class® Envelope144
Sending Certified Mail146
Sending an International Letter146
Advancing the Date147
Printing Additional Postage147
Re-Dating Your Mail148
Using USPS Special Services149
Entering the Weight Manually When Printing Postage149
Using the Scale When Printing Postage150
Sealing Envelopes Without Printing Postage151
Sealing Envelopes When You Print Postage152
Zeroing the Scale154
Adding Insurance to Your Mail155
Sending Mail Using Electronic Return Receipt (ERR)156
Getting a USPS Refund for Damaged or Incorrectly Printed Mail156
Adding a Graphic to Your Envelope or Tape157
Printing a Graphic Without Printing Postage158
Printing an Inscription158
Printing Only the Date and Time159
Managing Printing on Envelopes162
Confirming Your Meter Update162
Changing the Default Refill Amount for Printing Postage162
Uploading Postage Transactions163
Clearing or Resetting the Number of Mailpieces Sent164
Performing USPS Postal Inspections for Postage Printing164
Updating Postal Rates or Software for Printing on Envelopes164
Confirm the Effective Date for Postal Rates165
Setting the Low Funds Warning for Printing Postage166
Setting up a Mailer ID166
Updating the ZIP Code167
Managing Accounts for Printing Postage167
Turning Envelope Printing Account Passwords on or off for Printing Postage167
Adding a Envelope Printing Account169
Editing an Account169
Making an Account Inactive170
Deleting an Account170
View and Print Reports174
Viewing Receipts for Refilling Postage for Envelope Printing174
Viewing the Total Spent on Printing Postage174
Viewing the Postage Refill History174
Printing a Funds Report175
Running Account Reports175
Emailing an Account Report176
Setting the Report Period for an Account177
Setting the Account Report Preferences178
Creating a Shipping Report179
Creating a USPS Shipping Label Refund Report179
Maintenance182
Printing a Test Pattern182
Replacing the Ink Cartridge183
Cleaning the Printhead184
Cleaning the Moistener Brush and Wick Assembly189
Filling the Moistener Tank193
Avoiding Envelope Sealing Issues194
Preventing Envelope Feeding Problems195
Moving Your Device196
10 - Supplies199
Supplies, Ink Cartridges, and Options200
11 - Device Information203
USPS Requirements204
Key in Postage204
Sections of the Meter Impression204
Finding the Sendpro Application Software Version205
Postal Security Device206
Parts of the Sendpro C, Sendpro206
Connections on the Back207
Specifications208
Material Specifications211
Contacting Pitney Bowes215
Contacting Pitney Bowes216
13 - Safety219
Lithium Ion Battery220
Agency Compliance Information220
Important Safety Notes220
Note for California Customers Only on All Models222
Third Party Software223
Third Party Software224

Pitney Bowes SendPro C - Page 13

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