Procedure 1
If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do the recovery procedures
for SC860 ~ SC865.
Procedure 2
If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn the machine power off
and on. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with
SP5832-011 (HDD Formatting – Ridoc I/F).
NetFiles: Jobs printed from the document server using a PC and DeskTopBinder
Before you initialize the NetFile partition on the HDD, tell the customer that:
• Received faxes on the delivery server will be erased
• All captured documents will be erased
• DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
• Documents on the document server, and scanned documents, will not be erased.
• The first time that the network gets access to the machine, the management information must be con-
figured again (this will use a lot of time).
Procedure 3
If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the
machine power off and on.
SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you
do this SP code.
Procedure 4
If “Procedure 3” is not the solution for the problem, replace the HDD.
951 D
F-gate assert error at write request
• Software defective
• BICU defective
After the IPU receives an F-gate signal, it receives an-
other F-gate signal.
954 D
Printer setting error
• Software defective
The IPU does not respond with the settings that are re-
quired to start image processing by the printer.
955 D
Memory setting error
• Software defective
The IPU does not respond with the settings that are re-
quired to start image processing using the memory.
Service Call Conditions
171
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