SERVICE CALL CONDITIONS
SM 7-15 B089/B093
Trouble-
shooting
Code No. Symptom Possible Cause
FCU board error 996 B
FCU board is connected but not ready.
• FCU board defective and requires
replacement
• Download FCU firmware
Application function selection error 997 B
The application selected by a key press
on operation panel does not start or
ends abnormally.
• Download the firmware for the
application that failed
• An option required by the application
(RAM, DIMM, board) is not installed
Application start error 998 D
After power on, the application does not
start within 60 s. (All applications
neither start nor end normally.)
• Download controller firmware
• Replace the controller board
• An option required by the application
(RAM, DIMM, board) is not installed
Program download error 999 D
The download (program, print data,
language data) from the IC card does
not execute normally.
• Board installed incorrectly
• SBCU board defective
• Controller board defective
• IC card defective
• NVRAM defective
• Loss of power during downloading
• Important Notes About SC999
• Primarily intended for operating in
the download mode, logging is not
performed with SC999.
• If the machine loses power while
downloading, or if for some other
reason the download does not end
normally, this could damage the
controller board or the PCB targeted
for the download and prevent
subsequent downloading. If this
problem occurs, the damaged PCB
must be replaced.
Rev. 02/20/2004
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