SERVICE CALL CONDITIONS
B089/B093 7-14 SM
Code No. Symptom Possible Cause
Scanner setting error 953 B
The IPU does not respond with the
scanner setting signal required to start
scanning processing.
Download controller firmware
Printer setting error 954 B
The IPU does not respond with the
settings that are required to start image
processing by the printer.
• Replace the IPU board
• Replace the controller board
• Download the controller firmware
Memory setting error 955 B
The IPU does not respond with the
settings that are required to start image
processing using the memory.
• Replace the IPU board
• Replace the controller board
• Download the controller firmware
Printer ready error 964 B
The printer ready signal is not
generated within 17 seconds after the
IPU received the print start signal.
• Replace the IPU board
• Replace the controller board
• Download the controller firmware
Print image data transfer error 984 D
The image transfer from the controller
to the engine via the PCI bus does not
end within 15 s after starting.
• Controller board defective
• SBCU board defective
• Connectors between SBCU and
controller loose or defective
Software write parameter setting error 986 D
An unstable area at the storage
destination in the settings table is set at
NULL for the parameter received by the
write module.
• Download controller firmware again
Software performance error 990 D
The software attempted to perform an
unexpected operation.
• Software defective
• Internal parameter incorrect
• Insufficient working memory
• When this SC occurs, the file name,
address, and data will be stored in
NVRAM. This information can be
checked by using SP7-403. Note the
above data and the situation in which
this SC occurs. Then report the data
and conditions to your technical
control center.
Software continuity error 991 C
The software attempted to perform an
unexpected operation. However, unlike
SC990, the object of the error is
continuity of the software.
• No operation required. This SC code
does not appear on the panel, and is
only logged.
Unexpected Software Error 992 D
Software encountered an unexpected
operation not defined under any SC
code.
• Software defective
• An error undetectable by any other
SC code occurred
Machine Type Information Error 995 D
After the machine is powered on, a
mismatch is detected between the CPM
information sent from the controller to
the engine. The controller boards of the
B089 (22 cpm) and B94 (27 cpm) are
not interchangeable.
• Replace the controller board with the
correct board.
Rev. 02/20/2004
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