Ricoh B089 - Page 737

ERROR CODES FOR LAN COMMUNICATION
SM 2-1 IFAX
Internet Fax
(IFAX)
2. TROUBLESHOOTING
2.1 ERROR CODES FOR LAN COMMUNICATION
If an error code occurs, retry the communication. If the same problem occurs, try to
solve the problem as suggested below.
Code Meaning Cause Action
14-00 SMTP Send Error Error occurred during sending to the
SMTP server. Occurs for any error
other than 14-01 to 16. For example,
the mail address of the system
administrator is not registered.
• Register the address of the
system administrator.
• Set the User Parameter Switch
21 (15[H]) Bit 4 to “Off”.
14-01 SMTP Connection
Failed
Failed to connect to the SMTP server
(timeout) because the server could
not be found.
• The IP address for the SMTP
server is not stored in the
machine.
• The DNS IP address is not
registered.
• Network not operating correctly.
• Check the IP address of the
SMTP/DNS server.
• Check the traffic on the LAN.
• Check the machine settings
such as the SMTP port setting,
DNS server setting, and so on.
14-02 No Service by SMTP
Service (421)
SMTP server operating incorrectly. Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-03 Access to SMTP
Server Denied (450)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-04 Access to SMTP
Server Denied (550)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-05 SMTP Server HDD Full
(452)
SMTP Server hard disk full. Contact the network
administrator. Free space on the
HDD of the SMTP server.
14-06 User Not Found on
SMTP Server (551)
The user does not exist locally.
• Check that the mail address is
correct.
• Contact the network
administrator. Check that the
e-mail the user intended to
send exists on the SMTP
server.
14-07 Data Send to SMTP
Server Failed (4XX)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-08 Data Send to SMTP
Server Failed (5XX)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.