To Next PageTo Next PageWhat to do if Ricoh Remote Communication Gate Gateway says 'Some item(s) have not been selected'?
If you encounter the message 'Some item(s) have not been selected' on the Ricoh Gateway, it means you clicked [Next] without selecting items in the [Device Registration Wizard: Search Results] screen. Click [Back] to return to the [Device Registration Wizard: Search Results] screen and check [Select] for the devices you want to register.
How to troubleshoot '-5309 RC Gate cannot connect to Communication Server' error on Ricoh Remote Communication Gate Gateway?
If the Ricoh Gateway displays '-5309 RC Gate cannot connect to Communication Server / Unable to send e-mail to administrator from RC Gate,' verify that the mail server setting is correct.
Why am I getting '-2671 PPP authentication error' on my Ricoh Remote Communication Gate Gateway?
If the Ricoh Gateway displays '-2671 PPP authentication error,' ensure that the telephone line is connected.
Why does my Ricoh Gateway say 'Invalid access. Log in again'?
If you encounter the message 'Invalid access. Log in again' on your Ricoh Gateway, it might be due to using multiple browser windows for settings and requests. To resolve this, avoid opening multiple windows in your web browser when using the Gateway.
How to resolve '-2385 Cannot connect via dial-up' error on Ricoh Gateway?
If you see the message '-2385 Cannot connect via dial-up' on your Ricoh Gateway, verify that the entered country code is correct.
What does '-2620 Proxy authentication error' mean on Ricoh Gateway?
If the Ricoh Gateway displays '-2620 Proxy authentication error,' verify that the Proxy setting is correct.
How to fix '-2341 RC Gate Wizard does not appear' error on Ricoh Remote Communication Gate?
If your Ricoh Gateway displays '-2341 RC Gate Wizard does not appear,' enable cookies in your computer's internet settings. Go to Internet Options, then Privacy, and then Details to 'Enable Cookies'.
What to do if Ricoh Gateway says 'You do not have privileges to use this function'?
If you get the message 'You do not have privileges to use this function' on your Ricoh Gateway, it's likely due to multiple failed login attempts. Access is blocked for one minute after 3 failed login attempts within 5 minutes. Wait one minute for the lock to be automatically released.
How to solve '-1703 Cannot register RC Gate' error on Ricoh Gateway?
If you encounter the error message '-1703 Cannot register RC Gate' on your Ricoh Gateway, it might already be registered. Check if the 'Auto Discovery Setting Wizard' button is visible on the RC Gate wizard's top screen, which indicates it is already registered.
Why does Ricoh Gateway show '-2605 RC Gate cannot connect to Communication Server (server command reception error)'?
If the Ricoh Gateway displays '-2605 RC Gate cannot connect to Communication Server (server command reception error),' check the connection between the RC Gate and the Communication Server using the provided LAN cable.
Explains the two communication methods: E-mail (SMTP) and Internet encryption (HTTPS).
Highlights important symbols and safety precautions during operation.
Outlines environmental requirements and precautions for setting up the equipment.
Provides step-by-step instructions for connecting the power cable securely.
Details how to connect the telephone line for the BM1 model.
Guides users on how to change the LAN2 port IP address if needed.
Provides instructions for connecting the network interface cable.
Lists the necessary hardware and software for using the RC Gate Monitor.
Provides steps to launch and exit the RC Gate Monitor application.
Guides through registering the equipment using the SMTP email method.
Guides through registering the equipment using the HTTPS method.
Outlines the process for setting up automatic device discovery.
Detailed steps to configure and run the Auto Discovery wizard.
Step-by-step guide to registering image I/O devices.
Instructions for updating device firmware from a server.
Instructions for changing the RC Gate Monitor login password.
Provides solutions for common error messages and issues.
General