S&C Instruction Sheet 461-504 113
Troubleshooting
Figure 155. The Status screen showing the Service Now status and the location of the
Save Snapshot icon.
STEP 4. S&C will return the repair ATXReset.xml le. Place the repair le in the
“S&C Electric” directory. See Figure 156 on page 114.
Note: If clearing the Service Now status on multiple TripSaver II
reclosers, it is important not to mix up repair files. Each repair file is only
good for the snapshot file it was made from. S&C recommends clearing
the Service Now status from affected reclosers one at a time, deleting the
repair file after each successful attempt. The repair file “ATXReset.xml” is
good for 24 hours. S&C recommends completing the Clear “Service Now”
process as soon as the repair file is received. If the file expires, contact
the Global Support and Monitoring Center for a new one.
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