110 S&C Instruction Sheet 461-504
Troubleshooting
When attempting to connect a TripSaver II recloser using the service center congura-
tion software, the connection process will timeout if it is unable to create or maintain
a wireless connection. See Figure 153. This is generally caused by low signal strength,
which can be a result of distance, orientation of the product, interference from other signal
sources, or a combination of these. A USB Transceiver is available with an enhanced
external antenna to improve signal strength.
If Connection Process
Displays a Timeout
Message
Figure 153. Timeout message.
Figure 154. Object error message.
STEP 1. Remove sources of interference. Wi-Fi and Bluetooth operate in the same
2.4-GHz frequency band as the USB transceiver. Before clicking on the Retry
button, disable the computer’s Wi-Fi and Bluetooth adapters. If possible,
disable nearby Wi-Fi and Bluetooth devices. If Wi-Fi is required for the laptop,
if possible, disable the 2.4-GHz band and use a 5-GHz connection. Keep any
powered TripSaver II reclosers not being congured at least 30 feet (914 cm)
away from the TripSaver II recloser being congured, or power off any
TripSaver II reclosers not being congured. Also power off any TripSaver II
Communications Gateways near the TripSaver II recloser.
STEP 2. Optimize the TripSaver II recloser’s placement. Make sure the TripSaver II
recloser is positioned as described in the “Optimizing Signal Strength” section
on page 109.
STEP 3. Reattempt connecting to the TripSaver II recloser. If the Timeout message (see
Figure 153) persists or an Object Error message (see Figure 154) appears, (this
may be noticeable more often when connection to consecutive TripSaver II
reclosers using the same computer), reset the USB transceiver.
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