112 S&C Instruction Sheet 461-504
Troubleshooting
The SERVICE NOW LCD screen can appear because of these circumstances:
• When a TripSaver II recloser is blocked from swinging to the Drop Open position for
ve consecutive attempts, when commanded to drop open either by a Fault operation,
a Gang operation, a Local-Manual Open (LMO) operation, or a Remote operation
(This condition might occur when the recloser is iced into the cutout mounting or
otherwise held in the cutout mounting when attempting to drop open.)
• When a functional test of the TripSaver II recloser is performed with the trunnion
facing down or to the side for ve consecutive drop-open attempts (Note: The only
acceptable position for the recloser to be in during a functional test is with the trun-
nion pointing up. These orientation issues will not affect TripSaver II reclosers with
rmware version 1.8 or later.)
• When test current is applied to the recloser terminals simulating a permanent fault for
ve consecutive drop open attempts (Note: The only proper bench-testing orientation
for the TripSaver II recloser is with the trunnion pointing up. These orientation issues
will not affect TripSaver II reclosers with rmware version 1.8 or later.)
• When the vacuum interrupter contacts wear is at 0%
When a TripSaver II recloser enters the Service Now state, the LCD screen will be
locked with a special Service Now screen. The right side of the screen will display the
vacuum interrupter status (“O” for open, “I” for closed, and “X” for an error situation
when the recloser cannot sense the vacuum interrupter status). The left side of the screen
will display an “!” symbol, indicating immediate attention is needed. Rotating the MODE
SELECTOR lever, applying a 9-Volt lithium L522 battery, or applying the power module
will not unlock the state.
To clear the Service Now LCD screen because of five consecutive improper orienta-
tion drop open attempts, follow these steps:
STEP 1. Connect to the TripSaver II recloser using the service center conguration
software version 2.0. Instructions for connecting to the software are explained
in the “Connect to Device” section on page 30.
STEP 2. Conrm the TripSaver II recloser is in the Service Now state by checking the
Status screen. Then, check the Remaining Contact Wear eld. If the
remaining contact wear is 0%, the TripSaver II Cutout-Mounted Recloser
should be taken out of service. If it is greater than 0%, continue with Step 3. See
Figure 155 on page 113.
STEP 3. Create a snapshot le by clicking on the Save Snapshot icon. See Figure 155
on page 113. Contact S&C through the Global Support and Monitoring Center
at 1-888-762-1100. The support technician will request the snapshot le via
email.
Clearing the Service
Now LCD Screen
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