120 S&C Instruction Sheet 461-504
Troubleshooting
If profile data are lost during a firmware update, the information can be recovered from
the snapshot file the service center configuration software creates before the firmware
update. To restore profile data, follow these steps:
STEP 1. From the Tools menu, select the Restore Prole menu item. See Figure 163.
Figure 163. The Restore Profile menu item in the Tools menu.
STEP 2. When prompted, navigate to the snapshot (.xdss) le in the “Documents>S&C
Electric>Products>TripSaver II” folder and choose the most recent snapshot
le having the TCMR number matching the TripSaver II recloser being restored.
Note: If the firmware update was performed with TripSaver II Service
Center Configuration Software version 2.0, the filename will contain the
serial number (TCMR-) of the TripSaver II recloser. If the firmware update
was done with service center configuration software version 1.9 or earlier,
S&C recommends opening the snapshot (.xdss) file in Microsoft Notepad to
determine whether the TCMR number in the snapshot file matches the TCMR
etched on the TripSaver II recloser being restored. (The serial number for the
TripSaver II recloser (TCMR-) is etched on the recloser housing.) It is impor-
tant not to alter the snapshot file when opened because doing so may have
an adverse impact on the restoration process. See Figure 164 on page 121.
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