SATO S84 - General Troubleshooting Table

6 Troubleshooting
213
S84-ex/S86-ex Operator Manual
6.4 Troubleshooting Table
Check the items below when the printer does not operate correctly.
WARNING
• Do not touch the power switch, connect or disconnect the power cord while your hands are wet. Doing so
could cause an electric shock.
• Disconnect the power cord from the AC outlet before you perform the cleaning.
Note
You can purchase a cleaning kit or cleaning sheet from a SATO reseller or technical service center.
6.4.1 No Power/Nothing on the Screen
6.4.2 Cannot Feed the Media
No. What to check Countermeasure
1 Is the power cord fully connected to the AC
outlet?
Connect the power cord to the AC outlet fully.
2 Is the power cord fully connected to the printer? Connect the power cord to the AC input terminal
of the printer fully.
3 Is the printer fuse blown? Replace the printer fuse.
Contact a SATO reseller or technical service
center for replacement.
4 Is the power cord damaged? Replace the power cord.
Contact a SATO reseller or technical service
center for the specific power cord for this printer.
Do not use power cords that are not designed
specifically for this printer.
5 Is there electricity at the AC outlet that supplies
the power to the printer?
Check if there is electricity at the AC outlet.
Connect to another AC outlet.
6 Is the main board defective? Replace the main board.
Contact a SATO reseller or technical service
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for the
printer?
Use media and ribbon designed for the printer.
2 Are the media and ribbon loaded correctly? Load the media and ribbon correctly.