Troubleshooting
6–2 700-0042 R004
6.1. Troubleshooting the EX4 System
The EX4 System is designed for high reliability of operation. If, however, you
have any problems with your system, read this Troubleshooting chapter. If you
cannot resolve the issue, contact Customer Service at Seon Design.
Symptom Possible Cause and Solution
All problems. Many system problems are caused by issues with the power
supplied to the DVR. Check the following:
• The voltage to the system may be too low. Check the
LOW
VOLTAGE indicator on the back of the DVR. See “Back panel”
on page 1–7 for location of the
LOW VOLTAGE indicator.
• The power harness from the DVR must be connected as close to
the battery as possible. Check the wiring to the battery. See “2.6.
Step 5: Connecting the Power and Ignition Harness, Fuses and
Fuse Holders” on page 2–9.
• Check the in-line fuses and fuse holders. If a fuse is blown,
determine the cause before replacing it.
The DVR does not power on. • Is the internal temperature below 40°F (4°C)? Check the
flashing Low Temperature indicator on the back panel of the
DVR. The DVR temperature must be above 40°F to operate.
The DVR internal heater can help to quickly raise the internal
temperature of the DVR.
• Is the power and ignition harness plugged into the DVR
securely?
The DVR turns on but does not start
recording.
• Check the ignition wiring from the power input harness. Is the
yellow wire connected to an ignition switched circuit?
• Is the hard drive installed properly with the key in the locked
position on the front panel?
• Is the temperature below 40°F? Check the flashing Low
Temperature indicator on the back of the DVR. Wait for the
DVR to warm up and start recording.
• Is the temperature above 122°F (50°C)? Check the flashing
LOW
TEMPERATURE indicator on the back of the DVR. Check the fan
filter on the back panel for any blockage. If necessary, replace
the fan filter. See “5.1.3. Replacing the Fan Filter” on page 5–2.
• Check the battery voltage.
• Check the settings for Record Delay-On time in the Record
menu. See “3.2.4. Using the Record Menu” on page 3–7.
• Are the timers on?
There is no picture on the video monitor
output.
• Check the connections inside the camera, as well as the
connections inside the DVR lock box.
•Is the
LOW VOLTAGE indicator on the back panel illuminated?
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