Siemens HIPATH 2000 - Uniform Call Distribution (UCD)

Using Team Functions
107
Step by Step
Uniform Call Distribution (UCD)
If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
FCN Press the display key.
OK Confirm.
r OK Select and confirm.
OK Confirm.
or
r OK Select and confirm.
or
*4Q1 Enter the code for "Log on".
or
#4Q1 Enter the code for "Log off".
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
FCN Press the display key.
OK Confirm.
r OK Select and confirm.
r OK Select and confirm.
or
r OK Select and confirm.
or
*4Q2 Enter the code for "Not available".
or
#4Q2 Enter the code for "Available".
Program/Service
UCD?
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?