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Warranty
Stryker Medical, a division of Stryker Corporation, warrants to the original purchaser the Stryker Model 3002 S3
MedSurg bed, to be free from defects in material and workmanship for a period of 1 year after date of delivery.
Stryker’s obligation under this warranty is expressly limited to supplying replacement parts and labor for, or replacing at
its option, any product which is, in the sole discretion of Stryker, found to be defective. If requested by Stryker, product
or parts for which a warranty claim is made shall be returned prepaid to the factory. Any improper use or any alteration
or repair by others in such a manner as in Stryker’s judgment affects the product materially and adversely, shall void
this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void this warranty.
No employee or representative of Stryker is authorized to change this warranty in any way.
Stryker Medical bed products are designed for a 10 year expected service life under normal use, conditions, and with
appropriate periodic maintenance as described in the maintenance manual for each device. Stryker warrants to the
original purchaser that the welds on its bed products will be free from structural defects for the expected 10 year life of
the bed product as long as the original purchaser owns the product.
The above noted warranty periods apply only to the original purchaser of the 3002 S3 MedSurg bed and begin on the
date of delivery to such original purchaser.
Warranty exclusion and damage limitations
The express warranty set forth herein is the only warranty applicable to the product. Any and all other warranties,
whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose
are expressly excluded by Stryker. In no event shall Stryker be liable for incidental or consequential damages.
To obtain parts and service
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair
time. Simply call your local representative or call Stryker Customer Service at 1-800-327-0770.
Return authorization
Product cannot be returned without prior approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned product. Stryker reserves the right to charge shipping
and restocking fees on returned product. Special, modified, or discontinued products are not subject to return.
Damaged product
ICC Regulations require that claims for damaged product must be made within fifteen (15) days of receipt of the product.
Do not accept damaged shipments unless such damage is noted on the delivery receipt at the time of receipt. Upon
prompt notification, Stryker will file a freight claim with the appropriate carrier for damages incurred. Claims will be
limited in amount to the actual replacement cost. In the event that this information is not received by Stryker within the
fifteen (15) day period following the delivery of the product, or the damage was not noted on the delivery receipt at the
time of receipt, the customer will be responsible for payment of the original invoice in full within thirty (30) days of
receipt. Claims for any incomplete shipments must be made within thirty (30) days of invoice.
International warranty clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Contact your local Stryker
Medical representative for additional information.
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