Troubleshooting
6-- 60
TDS5000B Series Se r vi c e Manual
If the oscil l osc ope passes all the BIOS tests and Windows boots, the primary tree
calls for you to run PC diagnostic software (such as QAPlus/Win).
Use a comprehe nsi ve diagnostic soft wa r e application t o check and verify the
operation of t he PC hardware in the oscilloscope.
To run the di a gnost i c software, you must have a working keyboa r d (a working
mouse or other pointing device is optional) and have the Windows operating
system running. Repa i r or replace any failed component identif i e d by the
diagnostic software.
NOTE. To run PC diagnostic software, you must have either a working keyboard
or a working mouse (or ot he r pointing device ) and Windows running.
To run the PC diagnostic softwa r e , do the following steps:
1. From the File menu select Exit.
2. Exit all ot he r applications and exit all windows.
3. Install and s t a r t the PC diagnostic software.
4. Click OK and select the tests you want to perfor m .
5. To restore the oscilloscope to normal operating condition, reboot the
oscilloscope after the diagnostic tests are complete.
Oscilloscope Di a gnos t i c s . If the oscilloscope passes all the tests, the prim a r y tree
calls for you to run the oscilloscope Diagnostics. The oscilloscope Diagnostics
are a compr e he nsi ve software te st that checks the functionali t y of the
oscilloscope. If the oscilloscope Diagnostics test fails, the oscilloscope is
defective.
To run the osc i l l osc ope Diagnostics, do the following steps:
1. Turn off al l other applica t i ons.
2. From the menu bar, click Utilities and then select Instr um e nt Diagnostics.
PC Diagnostic Software
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