VIDEOJET 8520 - Cartridge Faults

Rev AB Cartridge Faults 8-9
Videojet 8520 Operator Manual
Cartridge Faults
Fault Cause Solution
The Ink empty
alarm is not
shown at output.
The Ink empty alarm is not
configured on an output.
Reconfigure the outputs.
Non-
Authenticated
Ink Cartridge
Warning
Ink cartridge being used is not a
smart cartridge.
Purchase and install genuine Videojet smart
cartridges. Touch the warning and press
Clear button to clear the warning message.
Ink cartridge being used is from
a third ink party supplier and
cannot be identified for ink type
and delivered ink volume.
Ink cartridge is faulty. It may not
be programmed correctly or
cannot be read.
Try using a different Videojet smart
cartridge. Touch the warning and press
Clear button to clear the warning message.
Other Cartridge
Faults
Dirty or contaminated electrical
contacts on the ink cartridge
and/or mating contacts inside
printhead.
Remove the ink cartridge and inspect
electrical contacts on ink cartridge. Ensure
that there is no ink, debris or other foreign
substance on the contacts. Use a flashlight
to inspect the mating contacts inside the
printhead. Clean contacts as necessary and
re-test. If problems persist, try using a
different Videojet smart cartridge.
Possible electrical component
failure inside the printhead.
Contact your Videojet customer service or
your local distributor.
Ink Expired The Ink Cartridge Expiry date is
approaching.
Purchase a new Videojet Smart Cartridge
ready to replace when expiry date is
reached.
The ink Cartridge Expiry date
has past and the cartridge can
not longer be used.
Insert a new Videojet Smart Cartridge to
continue.
Cartridge Empty The ink cartridge is reading 0%
(default low ink alarm) but there
is still ink in the cartridge.
Adjust the ink level up to 5% to remove any
remaining ink in the cartridge.
The ink cartridge is empty. Insert a new Videojet Smart Cartridge to
continue.
Ink Type Not
allowed
The ink cartridge contains an ink
type not included in the ink
approved list.
1. Use CLARiTY Configuration Manager to
check the allowed ink types.
2. If the ink type is to be allowed, update the
allowed inks list and clear warning.
Table 8-4: Cartridge Faults