Troubleshooting 5-19
Service diagnostic tests
Only qualified Waters service personnel can access the detector service
diagnostic tests.
Troubleshooting
This section provides some causes of errors and recommended troubleshooting
actions. Keep in mind that the source of apparent detector problems may lie
within the chromatography or your other instruments, as well as the detector.
Most detector problems are relatively easy to correct. If you are unable to
correct a problem or a failed condition, contact Waters Technical Service at
1-800-252-4752, U.S. and Canadian customers only. Other customers, call
your local Waters subsidiary or your local Waters Technical Service
Representative, or call Waters corporate headquarters for assistance at
1-508-478-2000 (U.S.).
When you contact Waters
To expedite your request for service, have the following information available
when you call Waters Technical Service:
• Detector serial number
•Problem symptom(s)
• Operating wavelength(s)
• AUFS or measurement range
•Flow rate
• Filter setting
•Type of column
• Operating pressure
•Solvent(s)
• System configuration (other components)
Tip: The detector can be configured as part of a system with a 2695
Separations Module, Empower or MassLynx software, or a non-Waters
product.
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