DocuColor 5000 User Guide
5-4
5. Problem solving
Problem Suggested Solution
Paper jams when exiting the
Paper Trays
• Ensure that the edge guides of the paper tray fit snugly against the
paper stack.
• Do not fill the paper trays above the MAX fill line indicator.
• Close the tray slowly to avoid shifting the paper stack.
Output jams when exiting the
digital press to the Offset
Catch Tray
• When no other output device is present, the Offset Catch Tray can
hold up to 500 sheets of 24 pound (90 g/m
2
) paper. Empty the catch
tray when output approaches this limit to ensure continuous
production.
• Ensure the first sheet is not blocking the paper exit, particularly for 11
x 17 inch (A3) output.
Excessive paper curl Paper curl may be a result of:
• Ensure that the correct paper weight and paper type are selected.
• The mass of dry ink (toner) coverage on the print output - the greater
the toner mass, the greater the paper curl.
• The paper weight.
• The humidity conditions at the digital press.
• You can sometimes minimize curl problems by flipping the paper over
in the tray and making the copies again. If excessive curl is still
present, use a heavier paper.
• Empty the output device when output approaches this limit to ensure
continuous production.
Paper curl may be a result of an attempt to print on thicker paper or on
paper stock that is less sensitive to moisture.
It is difficult to perform
secondary operations on the
output prints, such as writing
on them or using adhesives.
This problem is caused by the oil used in the fusing process. The problem
can be reduced or eliminated by setting the prints aside for one or two
hours before performing a secondary operation on them. Rubbing the print
surface with a soft, clean cloth or eraser may also help.
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