Xerox WorkCentre M20 - SCP 3 Normal Call Actions; SCP 4 Fault Analysis

December 2006
1-4
WorkCentre M20, 4118, FaxCentre 2218 Family
SCP 3, SCP 4
Service Call Procedures
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time, refer directly to the RAP for the fault message
and perform the procedure.
Perform the following:
1. Review any defective print or copy samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Billing/Counters report and the System Data report, refer to GP 2. Record the
total print count, refer to GP 3.
5. Go to SCP 4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Power Failure
If the machine fails to switch on, go to the 1.1 Power Failure RAP.
Fault Messages
If a fault message is displayed, go to the relevant RAP:
• 5.1 Load Documents RAP.
• 5.2 Document Jam RAP.
• 6.1 LSU Error RAP.
• 8.1 Door Open RAP.
• 8.2 Bypass Jam RAP.
• 8.3 Duplex Jam RAP.
• 8.4 Paper Jam 0 Open/Close Door RAP.
• 8.5 Paper Jam 1 Open/Close Door RAP.
• 8.6 Paper Jam 2 Check Inside RAP.
• 8.7 No Paper Add Paper RAP.
• 8.8 Tray 2 Not Detected RAP.
• 9.1 Install Cartridge RAP.
• 9.2 Non-Xerox Toner Cartridge RAP.
• 9.3 Drum Warning RAP.
• 9.4 Replace Drum RAP.
• 9.5 Toner Empty RAP.
• 9.6 Toner Low RAP.
• 10.1 Low Heat Error RAP.
• 10.2 Open Heat Error RAP.
• 10.3 Over Heat Error RAP.
• 20.1 FAX Error Messages RAP.
• 20.2 Scan to E-mail Error Messages RAP.
• OF1 Function Impossible RAP.
• OF2 IP Conflict RAP.
• OF3 Use Auxiliary Access RAP.