Yealink Teams Series

| Troubleshooting Methods | 102
10.
Click Export to open the file download window, and then save the file to your local system.
Capturing the Packets in Enhanced Way
Procedure
1.
From the web user interface, navigate to Settings > Configuration.
2.
Select Enhanced from the pull-down list of Pcap Type.
3.
Click Start in the Pcap Feature field to start capturing signal traffic.
4.
Reproduce the issue to get stack traces.
5.
Click Stop in the Pcap Feature field to stop capturing.
6.
Click Export to open the file download window, and then save the file to your local system.
Ethernet Software Capturing Configuration
You can choose to capture the packets using the Ethernet software in two ways:
• Receiving data packets from the HUB: Connect the Internet port of the phone and the PC to the same HUB, and
then use Sniffer, Ethereal or Wireshark software to capture the signal traffic.
• Receiving data packets from PC port: Connect the Internet port of the phone to the Internet and the PC port of the
phone to a PC. Before capturing the signal traffic, make sure the phone can span data packets received from the
Internet port to the PC port. It is not applicable to CP960 Phones.
•
Span to PC Port Configuration