Yealink Teams Series User Manual

| Troubleshooting Solutions | 109
Troubleshooting Solutions
This section describes the solutions to common issues that may occur while using the Teams phone. Upon
encountering a case not listed in this section, contact your Yealink reseller for further support.
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IP Address Issues
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Time and Date Issues
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Display Issues
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Firmware and Upgrading Issues
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System Log Issues
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Password Issues
IP Address Issues
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The IP phone does not get an IP address
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IP Conflict
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Specific format in configuring IPv6 on Yealink IP phones
The IP phone does not get an IP address
Do one of the following:
• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the Ethernet cable is not damaged.
• Ensure that the IP address and related network parameters are set correctly.
• Ensure that your network switch or hub is operational.
IP Conflict
Do one of the following:

Yealink Teams Series Specifications

General

Display	Color touchscreen
Audio Codecs	Opus, G.722, G.711
Connectivity	Ethernet, Bluetooth (select models), Wi-Fi (select models)
Power over Ethernet (PoE)	802.3af
USB Ports	Yes
Headset Support	Bluetooth (select models)
Teams Button	Yes (dedicated button for Microsoft Teams)
Integration	Microsoft Teams
Camera	Varies by model
Supported Protocols	SIP
Network Interfaces	Dual Gigabit Ethernet ports
Power Adapter	Optional
Mounting	Desk mount, wall mount
Compatibility	Microsoft Teams
Resolution	Varies by model (e.g., 800 x 480 pixels)