| Troubleshooting | 274
Video Issues
Symptom Reason Solution
The system is in sleep mode. Press any key on the remote
control to wake the system.
The system is powered off. The system is powered on.
Picture is blank on the monitor.
The HDMI cable is not connected
to the system.
Make sure that the monitor is
connected to the system and
powered on.
Unsuitable monitor resolution. Adjust the monitor resolution.
The packet is lost. View the call statistics to check
whether the packet is lost and
contact the network administrator.
Unsuitable camera parameters. Adjust the camera parameters,
such as the brightness and the
white balance.
The video quality is poor.
High-intensity indoor light or
direct sunlight on the camera.
Avoid those situations.
PC is not connected. Connect a PC to your system.
The PC is turned off. Turn on the PC.
The VCH50/VCH51 video
conferencing hub or WPP20
wireless presentation pod is
broken.
Replace it.
You cannot share content.
The WPP20 wireless presentation
pod cannot connect to the video
conferencing system.
• Connect the WPP20 to the
video conferencing system to
obtain Wi-Fi profile.
• Make sure the wireless AP
feature of video conferencing
system is enabled.
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