98 Z4Mplus and Z6Mplus User Guide
Troubleshooting
LCD Error Conditions and Warnings
LCD Error Conditions and Warnings
The LCD displays error condition messages and warnings if the printer detects a
problem. The messages, along with their causes and solutions, are listed below.
Error Conditions
Error condition — RIBBON OUT
Error condition — RIBBON IN
Problem Solution
In thermal transfer mode, the
ribbon is not loaded or loaded
incorrectly.
Load the ribbon correctly. See Load the
Ribbon on page 54.
In thermal transfer mode, the
ribbon sensor is not sensing
correctly loaded ribbon.
Perform the media and ribbon sensor
calibration (see page 15).
Problem Solution
In direct thermal mode, when
ribbon is not used:
Put the printer in direct thermal mode via
the front panel and remove ribbon.
Ensure that the printer driver or software
settings are correctly set.
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