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7.4 Repair of your pump
c CAUTION
Do not perform any servicing or repair on your pump. Do not
use any lubricants on the pump mechanism. If you have
questions, contact your Accu-Chek Customer Care (details on
inside back cover).
If you have problems with your pump, contact your Accu-Chek
Customer Care (details on inside back cover). Your Accu-Chek
Customer Care can answer many questions and resolve many
problems over the telephone. You may be requested to return
your pump to Roche Insulin Delivery Systems Inc. for
investigation. For example, you may need to return your pump if
a Warning or Error could not be cleared by following the
procedures described in chapter 8 Warnings and Errors.
If you have to ship your pump, carefully pack the pump and the
used cartridge, battery, battery cover, adapter, and infusion set
to avoid damage during transportation. Place your pump back in
the shipping case and put the case in a package that will not rip
or tear. It is recommended to ship your pump using a company
that tracks the shipment for you.
When you return your pump, include the following:
j your name and address
j your daytime phone number
j the serial number of your pump
j any RMA (Return Material Authorization) number received from
your Accu-Chek Customer Care.
By returning your pump to Roche Insulin Delivery Systems Inc.,
you authorize Roche Insulin Delivery Systems Inc. to undertake
any testing on your insulin pump that is needed for a proper
inspection, and understand that your pump may not be returned
to you. (For the address, see inside the back cover.)
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