In a consultative transfer, the precedence level of the transferred call is the higher level of the initial
call and the consultative call. For example, Person A calls Person B with a precedence level of
Immediate. During the call, Person B performs a consultative transfer to Person C with a
precedence level of Flash during the consultation. When the call is finally transferred, the transferred
call has a precedence level of Flash, even if the call initially had a precedence level of Immediate.
Related links
Incoming calls with precedence on page 267
Multiple calls
When there are multiple calls on the IP Deskphone, each call is displayed as a single line on the
screen.
If the line is wider than the screen capacity, scroll left and right to see more information.
If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of
precedence from highest to lowest. If the calls have the same precedence, then the calls are
displayed in order of the age of the call, from oldest to newest.
A maximum of two calls are presented at one time.
When a call is displayed, the related tone is played as well.
Example: There are 4 incoming calls in the following order and you have not gone off-hook:
1. Caller A, Flash (oldest or first coming)
2. Caller B, Routine (next oldest or second coming)
3. Caller C, Routine (third oldest or third coming)
4. Caller D, Priority (newest or just coming)
The calls are presented in the following order.
1. The call from Caller A is displayed first, since it has the highest precedence of all incoming
calls.
2. If Caller A’s call is answered, then the call from Caller D is displayed using the other free call
appearance, since it has the second-highest precedence of B,C, and D.
3. If Caller D’s call is answered, then the call from Caller B is displayed, since it is the most
recent (if Call A has ended. If not, Caller B hears a Busy signal, since call appearances are
limited to two.)
4. If Caller B’s call is answered, then the call from Caller C is displayed (if Caller D has hung
up).
Related links
Multi-Level Precedence and Preemption on page 259
Multiple calls
August 2017 Avaya 1140E IP Deskphone with SIP Software User Guide 269
Comments on this document? infodev@avaya.com
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