4. Choose one of the following:
• Press the Select context-sensitive soft key to select the
highlighted SIP address.
• Press the Back context-sensitive soft key to return to the
previous screen.
5. Press the Redrct context-sensitive soft key to redirect the
incoming call to the selected address.
Declining an incoming call
You can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline
a call with or without giving a reason. You can create custom decline reasons, and you have the
option of selecting one. If you do not choose a custom decline reason, the IP Deskphone sends the
default message: User has declined call.
Note:
The Call Decline feature is not available for all call servers. Contact your system administrator
or service provider to determine if this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked depends upon the call
server. In a SIP environment the caller receives a call declined message, and they no longer hear
ring back. In a non-SIP environment, the caller can continuously hear a ring back.
To decline an incoming call:
1. Press the Decline context-sensitive soft key to decline an
incoming call.
2. Choose one of the following:
• Press the Up/Down navigation key to highlight a Decline Call
Reason.
• Press the New context-sensitive soft key to create a new
decline reason to send. For more information, see Creating a
new Call Decline Reason on page 99.
Table continues…
Receiving a call
August 2017 Avaya 1140E IP Deskphone with SIP Software User Guide 98
Comments on this document? infodev@avaya.com
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