Incoming call while dialing outbound number + held call with priority higher then
incoming call
When you enter the first digit or character to make a new call, then any call that comes in during this
time is not presented.
Your dial pad entry sequence is not interrupted. Since the incoming call is of lower precedence than
the held call and you are entering digits for another call, the incoming call is sent a busy response.
The caller sees a User is Busy message. An example is shown in the following figure.
Figure 86: User is Busy message
Note:
The held call and the process of placing the second call are counted as two consumed call
appearances.
Incoming call while dialing outbound number + held call with priority lower then
incoming call
When you enter the first digit or character to make a new call, then any call that comes in during this
time is not presented.
If the held call is lower in precedence than the incoming call, the held call can be preempted and a
notification is shown on screen for both local and remote users. You receive notification that the your
held call has been preempted. See the following figure.
After three seconds, or after you press the OK soft key on the preemption screen, you are then
taken back to the previous screen where you were entering the address for your outgoing call. Your
previously entered digits are not discarded.
Call Origination Busy
August 2017 Avaya 1140E IP Deskphone with SIP Software User Guide 273
Comments on this document? infodev@avaya.com
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