3-11
Symptom Possible Cause Recommended Measure
A static IP address conflict occurs. Observe whether a prompt indicating IP address conflict is
displayed on the monitor.
If so, make sure all network devices have unique IP
addresses.
The network link fails. Check whether the CMS can be pinged by using PC or
cell-phone.
If the problem cannot be solved, contact the IT
department.
The services required by the
monitor are not enabled on the
hospital network.
Check whether the services required by the monitor are
enabled on the hospital network and enable related
services, such as certain UDP ports and multicast.
If the problem cannot be solved, contact the IT
department.
A single monitor
becomes
disconnected
intermittently
The monitor moves to a coverage
hole.
Ensure that the signal strength is larger than ā65 dBm at
the position where the monitor is disconnected.
The monitor is faulty. Check whether the monitor is disconnected easily at the
same position. If the problem cannot be solved after the
monitor is restarted, return the monitor to Mindray for
repair.
A static IP address conflict occurs. Observe whether a prompt indicating IP address conflict is
displayed on the monitor.
Check whether an IP address is assigned to more than one
device.
Multiple monitors
become
disconnected
intermittently
The APs in some areas are
damaged.
Ensure that the APs are turned on and run properly.
The interference is intense in
certain areas.
Check whether the interference is intense by using a
network survey tool and remove obvious interference
sources or adjust WLAN deployment to meet the
requirements of Mindray.
The signal coverage is insufficient
in some areas.
Check the signal coverage by using network survey tool. If
signal coverage is insufficient in any area, adjust the
position of the AP or add an AP.
All monitors become
disconnected
intermittently
The wired network is configured
improperly.
Check the wired network configuration by using a wired
monitor. Ensure that the WLAN bandwidth configured on
the switch is sufficient with a margin of 50%.
There is radio interference. Check whether there is radio interference by using
network survey tool and remove obvious interference
sources or adjust WLAN deployment to meet the
requirements of Mindray.
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