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BOCA PRO16 Reference Guide
Problem:
You don’t get a dial tone when you pick up your telephone handset.
Solution:
• Check that your telephone line is working. Disconnect the modem
from the telephone line and plug the telephone handset back into the
wall. Check for a dial tone again. If there is no tone, the problem is
either with the telephone or the telephone line.
• It is worth checking that you can successfully dial a normal voice
number using your phone line.
• If you get a dial tone without your modem connected, reconnect your
modem, ensuring all connections are secure, and the switch is on.
• If you still cannot get a dial tone, contact your dealer.
Problem:
You type AT and press the ENTER key, but there is no response from
the modem.
Solution:
• Check your communications software is in terminal mode, or you have
performed a ‘Connect Local’ with.
• Check all your cable connections.
• Check that your communications software is set for appropriate serial
port on your computer. If your modem is connected to COM1, make
sure your communications software is set for COM1. Also make sure
your communications software is set for the correct speed to commu-
nicate with your modem. (Set your communications software to 2400
bps or 9600 bps.)
• For internal modems, check the card is seated correctly in its slot and
that the card is configured for the same COM port as the communica-
tions software. If your modem is configured as the same COM port as
another card in your computer, you must disable the other card. You
may only have one COM1, one COM2, and so forth.
• If you still have problems after adjusting the appropriate settings, exit
from your communications program, switch the modem off and on,
and then re-enter the communications program to reinitialize the
modem.
FTry typing: ATI <E>
The modem should respond with the Product Identity number.
Troubleshooting
Troubleshooting
pro16ref.pm6 6/14/96, 2:39 PM202
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