Confidential
CHAPTER 4 ERROR INDICATION AND TROUBLESHOOTING
This chapter details error messages and codes that the incorporated self-diagnostic functions
display if any error or malfunction occurs. If any error message appears, refer to this chapter to
find which components should be checked or replaced.
The latter half of this chapter provides sample problems that could occur in the main sections of
the machine and related troubleshooting procedures. This will help service personnel pinpoint
and repair defective components.
CONTENTS
4.1 ERROR INDICATION...............................................................................................4-1
4.1.1 Equipment Errors..........................................................................................4-1
[ 1 ] Error messages appearing on the LCD ...................................................4-1
îš„ On the machine..........................................................................................4-1
îš„ On cordless handsets (For models with cordless handset).............................4-6
[ 2 ] Error codes contained in "MACHINE ERROR X X" messages...................4-7
4.1.2 Communications Errors................................................................................4-21
îš„ Definition of Error Codes on the Communications List..................................4-22
4.2 TROUBLESHOOTING ...........................................................................................4-28
4.2.1 Introduction.................................................................................................4-28
4.2.2 Precautions ................................................................................................4-28
4.2.3 Checking Prior to Troubleshooting................................................................4-28
4.2.4 Troubleshooting Based on Problem Type......................................................4-30
[ 1 ] Control panel and LCD problems ..........................................................4-30
[ 2 ] Telephone problems ............................................................................4-30
[ 3 ] Communications problems....................................................................4-31
[ 4 ] Paper/document feeding problems........................................................4-31
[ 5 ] Print-image problems...........................................................................4-32
[ 6 ] PC-driven printing problems..................................................................4-37
[ 7 ] Printing from memory cards--Compact Flash, Memory Stick, SD Memory
Card, or xD-Picture Card (For models with PhotoCapture Center)...........4-37
[ 8 ] Wireless LAN (WLAN)*........................................................................4-38
[ 9 ] Others................................................................................................4-38
4.2.5 Problems Encountered Frequently in the Past................................................4-39
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