Brother TD-2020 - How to Start the Serviceman Tool

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1.2.3 How to Start the Serviceman Tool
Select [SE] > [ProductChkTool.exe] to start the serviceman tool.
Note : Be sure to store all pre-included setting files (e.g. ".ini", ".prn", and ".bin" files) in the
same folder with the execution file "ProductCheck.exe". The tool is inoperable without
the file.
Note : Multiple tools cannot be started simultaneously.
If the optional battery base unit or optional touch panel display unit is connected with the
machine, disconnect them before performing inspections. Connect the machine to the AC
adapter, and to the PC with USB cable. Turn ON the machine. If the "Found New Hardware
Wizard" appears, click [Cancel].
The inspection can be done without installing a driver.
Note : Remove the optional battery base unit before inspection as it hides serial number on the
machine when attached.
Figure 1. "Found New Hardware Wizard"