TROUBLESHOOTING 127
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• CMOS settings need to be reset or are
corrupted
• Motherboard is faulty
1. Recheck all cables and connections.
2. Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3. If the problem persists, reinstall the system software
(see page 105).
4. Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see page 77).
5. Clear the CMOS (see page 85).
6. If the problem persists, you may need to replace the
motherboard (see page 65).
Clock is slow. • CMOS settings need to be reset or are
corrupted
• Missing or dead battery on
the motherboard
1. Clear the CMOS (see page 85).
2. Replace the battery on the motherboard and update the time
in the Windows Control Panel (if a monitor is connected),
Command WorkStation, or WebTools.
The imagePRESS Server
hangs during the DVD 2
installation segment.
Possibly one of the following:
• The time and date need to be configured
in the imagePRESS Server BIOS. (If the
battery was removed from the
imagePRESS Server motherboard during
service and the time and date were not
configured in Setup afterward, the
imagePRESS Server will hang during the
user software installation segment.)
• DVD 2 is corrupted.
• The DVD drive is faulty.
• A HDD is faulty.
1. Set the time and date in the BIOS:
• Power off the imagePRESS Server and remove the User
Software DVD when it ejects.
• If not already connected, connect a keyboard and a monitor
to the imagePRESS Server.
• Power on the imagePRESS Server and immediately press F2
repeatedly to launch the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the imagePRESS Server reaches Idle, power off and
then begin a full software installation again starting with the
System Software DVD (see page 105).
2. If the problem persists, obtain another DVD 2 and begin
software installation again starting with the DVD 1 (see
page 105).
3. If the problem persists, you may need to replace the
DVD drive (see page 101).
4. If the problem persists, replace the HDDs one at a time (see
page 65).
• If replacing one of the HDDs does not correct the problem,
reinstall the old HDD in the system.
Try replacing the other HDD. If replacing that HDD does not
correct the problem, reinstall the old HDD back in the system.
Symptom Possible cause Suggested action
To Next Page