TROUBLESHOOTING 128
Network
If you suspect a network problem, keep in mind the following:
• If the imagePRESS Server does not appear in the list of printers on the network, another device on the network may have been assigned
the same Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to
the network, or the green
LED on the RJ-45
network port is
not lit.
Possibly one of the following:
• Network cable is connected to
the wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is fault
• Network is faulty
• System software is corrupted
• Network interface on the
imagePRESS Server motherboard
is faulty
1. Make sure that the correct cables are connected to the
correct ports on the imagePRESS Server back panel. The
upper RJ-45 port is the network interface; the lower RJ-45
port is the Command/Status interface.
2. If the problem persists, have the network administrator
check Network Setup.
3. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, the problem may be
with the network.
4. If the problem persists, reinstall the system software (see
page 105).
Corrupt system software may cause the system to hang.
5. If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see page 65).
Symptom Possible cause Suggested action
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