SERVICE PROCEDURES 66
Motherboard cautions
If you have exhausted all other troubleshooting remedies and determined that you need to
install a new motherboard, be sure to observe the following cautions:
• Transfer the DIMMs, CPU, and CPU cooling assembly from the old motherboard onto
the new motherboard.
• Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
BIOS chips are not interchangeable.
• Do not reinstall system software at this time.
Reinstalling system software is not necessary when installing a new motherboard and can
result in an error if done before transferring options to the new motherboard (described on
page 73.)
• Before you use the one-time use dongle and Fiery Options Utility to transfer options
(for example, Fiery Graphic Arts, Premium Edition, if applicable) to the new
motherboard, enter Service Mode and make sure the new motherboard solves the
problem that you are troubleshooting.
The imagePRESS Server can remain in Service Mode indefinitely. Use Service Mode to
carefully verify the new motherboard before transferring options to the new motherboard.
Transferring options to the new motherboard permanently customizes the new
motherboard. Once customized, the motherboard cannot be returned to inventory or
installed in another imagePRESS Server. If the new motherboard does not solve the
problem in Service Mode (see page 71), do not transfer options. Return the new
motherboard and unexpended one-time use dongle to inventory.
• If you are able to verify in Service Mode that the new motherboard solves the problem
that you are troubleshooting, transfer options to the new motherboard using the
Fiery Options Utility and one-time use dongle included with the new motherboard (see
page 73).
• Do not remove the one-time use dongle while transferring options to the new
motherboard.
Removing the one-time use dongle prematurely will corrupt the dongle and possibly
damage the motherboard. If either become corrupted, you must contact your authorized
service/support center and order a new replacement motherboard kit.
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