Possible Explanation and ActionDescriptionMessage
Phone has CTL and ITL files installed and it
failed to update the new CTL and ITL files.
Possible reasons for failure:
•
Network failure occurred.
•
TFTP server was down.
•
The new security token that was used to sign
CTL file and the TFTP certificate that was
used to sign ITL file are introduced, but are
not available in the current CTL and ITL
files in the phone.
•
Internal phone failure occurred.
Possible solutions:
•
Check network connectivity.
•
Check whether the TFTP server is active
and functioning normally.
•
If the Transactional Vsam Services (TVS)
server is supported on Cisco Unified
Communications Manager, check whether
the TVS server is active and functioning
normally.
•
Verify whether the security token and the
TFTP server are valid.
Manually delete the CTL and ITL files if all the
preceding solutions fail; reset the phone.
Update of the CTL and ITL files failed.Trust List Update Failed
None. This message is informational only.The CTL file, the ITL file, or both files
are updated.
Trust List Updated
Make sure that the phone load file has the correct
name.
The name of the phone load file is
incorrect.
Version Error
None. This message indicates the name of the
configuration file for the phone.
Name of the configuration file.XmlDefault.cnf.xml, or .cnf.xml
corresponding to the phone device
name
Related Topics
Cisco Unified Communications Manager Documentation, on page xiii
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
180
Cisco IP Phone Status
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