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Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1
OL-11515-01
Preface
Obtaining Technical Assistance
Tip Displaying and Searching on Cisco.com
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3
and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC
Service Request Tool provides recommended
solutions. If your issue is not resolved using the recommended resources, your
service request is assigned to a Cisco
engineer. The TAC Service Request Tool is
located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the
Cisco
TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco
engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
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