Cisco IP Phone 7800 Series

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Step 2 Select Admin settings > Reset settings.

Step 3 Select Service mode.

Step 4 Press Reset.

The phone resets and the activation screen is displayed.

Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark

Call)

Activate Your Phone

Re-enter Your Phone Activation Code

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Default Chapter3
- Table of Contents3
CHAPTER 1 Accessories Available for Your Phone15
- Cisco IP Phone 8800 Series Supported Accessories15
C H a P T E15
- Cisco IP Phone 7800 Series Supported Accessories16
- Cisco IP Conference Phone 7832 Supported Accessories17
- View the Accessories Associated with Your Phone17
- Headsets17
CHAPTER 2 Activate Your Phone19
- Get an Activation Code19
- Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR)19
- Activate Your Phone Manually20
- Re-Enter Your Phone Activation Code20
CHAPTER 3 Add Buttons to Your Phone (8800 Series)23
- Cisco IP Phone 8800 Key Expansion Module23
C H a P T E23
- Key Expansion Module Buttons and Hardware24
- Connect a Key Expansion Module to a Cisco IP Phone26
- Connect Two or Three Key Expansion Modules to a Cisco IP Phone30
- Manage Your Key Expansion Modules34
- Place a Call on the Key Expansion Module35
- Adjust the Key Expansion Module Screen Brightness35
CHAPTER 4 Adjust Your Phone on Your Desk37
- Change the Viewing Angle of Your Phone (7800 Series)37
- Change the Viewing Angle of Your Phone (8800 Series)37
- Adjust the Handset Rest38
- Secure the Phone with a Cable Lock (8800 Series)38
CHAPTER 5 Answer Calls from Your Hunt Group on Your Phone41
- Answer a Call Within Your Hunt Group41
- Sign in and out of a Hunt Group41
CHAPTER 6 Answer Calls on Your Analog Phone43
- Answer a Call on Your Analog Phone43
- Answer Call Waiting on Your Analog Phone43
CHAPTER 7 Answer Calls on Your Conference Phone45
- Answer a Call45
- Answer Call Waiting on Your Conference Phone45
CHAPTER 8 Answer Calls on Your Desk Phone47
- Answer a Call47
- Answer Call Waiting47
- Answer Calls Automatically47
CHAPTER 9 Change the Sound on Your Phone49
- Mute Your Call49
- Adjust the Phone Ringer Volume49
- Change the Ringtone50
- Adjust the Volume During a Call50
- Adjust the Headset Feedback51
C H a P T E53
Change the Video Settings on Your Cisco IP Phone 8845, 8865, and 8865NR53
- Adjust the Video Brightness53
- Adjust the Video Bandwidth53
- View Video Calls on Your Computer54
Check Your Voicemail55
- Voicemail Message Indication55
- Check Your Voicemail from Your Desk Phone55
- Check Your Voicemail from any Phone56
- Delete Your Voicemail Messages56
- Restore a Deleted Voicemail Message57
C H a P T E59
Conference Phone Navigation, Softkeys, and Screen59
- Conference Phone Features59
- Conference Phone Navigation59
- Conference Phone Softkeys60
- Conference Phone Screen60
C H a P T E61
Get Started with Cisco Webex Settings61
- Complete Your Initial Setup in Cisco Webex Settings61
- Cisco Webex Settings Basics62
CHAPTER 14 Getting Started with Your New ATA63
- Your New ATA63
- Devices Associated with Your ATA64
- Install Your New ATA64
- Complete Your Initial Setup in Cisco Webex Settings65
- Get an Activation Code65
- Activate Your ATA66
- Supported ATA Call Features67
CHAPTER 15 Get Started with Your New Phone69
- Your New Phone69
- Install Your New Phone (7800 Series) on Webex Calling (Formerly Spark Call)69
- Install Your New Phone (8800 Series) on Webex Calling (Formerly Spark Call)70
- Install Your New Conference Phone (7832)71
- Complete Your Initial Setup in Cisco Webex Settings71
- Get an Activation Code72
- Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR)72
- Activate Your Phone Manually73
- Activate Your Voicemail Account73
- Voicemail PIN Rules74
C H a P T E75
Make a Conference Call on Your Phone75
- Three-Way Conference Calling75
- Check Which Desk Phone You Have on Webex Calling (Formerly Spark Call)75
- Add Another Person to a Call (7811)76
- Add Another Person to a Call (7821, 7841, 7861)76
- Add Another Person to a Call (7832)76
- Add Another Person to a Call (8800 Series)76
C H a P T E79
Make Basic Calls with Your Analog Phone79
- Make a Call from Your Analog Phone79
- Redial a Number from Your Analog Phone79
C H a P T E81
Make Basic Calls from Your Conference Phone81
- Make a Call81
- Make a Speed-Dial Call with Your Conference Phone81
- Redial a Number82
- Dial an International Number82
- Content Sharing82
- Secure Calls83
CHAPTER 19 Make Basic Calls from Your Phone85
- Make a Call85
- Make a Call with the Speakerphone85
- Make a Call with a Standard Headset86
- Make a Call with a Phone or Video Address (8800 Series)86
- Make a Call with a Speed-Dial Button on Your Desk Phone86
- Redial a Number87
- Dial an International Number87
- Content Sharing88
- Secure Calls88
C H a P T E89
Make It Easier to View Your Phone Screen89
- Adjust the Screen Brightness (8800 Series)89
- Change the Font Size89
Procedure89
Step 189
- Adjust the Contrast90
Make Video Calls from Your Cisco IP Phone 8845, 8865, and 8865NR91
- Make a Video Call91
- Stop Your Video91
- Toggle between Phone and Video Display92
- Adjust the Picture-In-Picture Position92
- Video Calls and Security92
C H a P T E93
Manage Mobile Contacts on Your Desk Phone (8800 Series)93
- View Your Mobile Contacts on Your Desk Phone93
- Save Contacts from Your Mobile Device on Your Desk Phone93
- Delete Contacts in Your Mobile Device Contact List94
- View Your Mobile Call History on Your Desk Phone94
C H a P T E95
Mount Your Phone to a Wall95
- Wall Mount Kits95
- Wall Mount Components96
- Install a Spare Wall Mount Kit100
- Remove the Phone from the Wall Mount Kit107
- Adjust the Handset Rest on Your Phone108
C H a P T E111
Pair a Mobile Device with Your Desk Phone (8800 Series)111
- Intelligent Proximity for Mobile Phones111
- Pair a Mobile Device with Your Desk Phone111
- Switch Connected Mobile Devices112
- Delete a Mobile Device112
- View Your Paired Bluetooth Devices112
Park Calls on Your Phone115
- Park a Call115
- Retrieve a Parked Call116
Chapter 25 C H a P T E117
Personalize Your Phone (8800 Series)117
- Change the Wallpaper117
- Change the Phone Name117
C H a P T E119
Phone Firmware119
- Phone Firmware and Upgrades119
- Postpone a Phone Upgrade119
- View the Progress of a Phone Firmware Upgrade119
C H a P T E121
Phone Navigation, Softkeys, Buttons, and Screen121
- Phone Buttons and Screens121
- Navigation121
- Softkey, Line, and Feature Buttons121
- Phone Screen Features122
Place Calls on Hold on Your Phone125
- Put a Call on Hold125
- Swap between Active and Held Calls125
- Answer a Call Left on Hold for too Long126
C H a P T E127
Product Safety and Security for Your Phone127
- Safety and Performance Information127
- Compliance Statements130
- Cisco Product Security Overview135
- Important Online Information135
Search and Call Contacts on Your Phone137
- Search Contacts137
- Browse Contacts (7800 Series and 7832)137
- Browse Contacts (8800 Series)138
- Call a Contact138
- Add a Contact to Favorites (8800 Series)138
- Edit a Contact Phone Number's Digits139
CHAPTER 32 Set up Your Voicemail141
- Available Voicemail Features141
- Voicemail PIN Rules142
- Activate Your Voicemail Account142
- Change Your Personal Greeting142
- Reset Your Voicemail PIN in My Cisco Webex Settings143
- Reset Your Voicemail PIN on Your Phone143
- Use a One-Time PIN to Reset Your Voicemail PIN144
CHAPTER 33 Speed-Dial Buttons on Your Phone145
- Create Speed Dials145
- Edit Your Speed Dials146
- Delete a Speed Dial146
- Reorder Your Speed Dials146
- Make a Call with a Speed-Dial Button on Your Desk Phone147
- Make a Speed-Dial Call with Your Conference Phone147
- Answer a Coworker's Call with a Speed-Dial Button148
C H a P T E149
- Support for USB Devices on the Cisco IP Phone 8800 Series149
- Mobile Device Charging150
CHAPTER 35 Use a Bluetooth Headset with Your Phone (8800 Series)151
- Bluetooth Headsets151
- Turn Bluetooth on or off152
- Add a Bluetooth Headset152
- Disconnect a Bluetooth Headset152
- Remove a Bluetooth Headset153
C H a P T E155
Use a Standard Headset with Your Phone155
- Connect a Standard Headset155
- Set up a Wideband Standard Headset156
C H a P T E157
Use a USB Headset with Your Phone (8800 Series)157
- USB Headsets157
- Connect a USB Headset157
C H a P T E159
Use Applications on Your Phone159
- Available Applications159
- View Active Applications159
- Switch to Active Applications159
- Close Active Applications160
Use Barge and Privacy on Shared Lines161
- Add Yourself to a Call on a Shared Line161
- Enable Privacy on a Shared Line161
C H a P T E163
View Recent Calls on Your Phone163
- Recent Calls List163
- View Your Recent Calls163
- Return a Recent Call164
- Clear the Recent Calls List164
- Delete a Call Record164
Voicemail on Your Analog Phone167
- Check Your Analog Phone for New Voice Messages167
- Check Your Voicemail from Your Analog Phone167
C H a P T E169
Your Cisco IP Conference Phone 7832169
- The Cisco IP Conference Phone 7832169
- Cisco IP Phone 7832 Buttons and Hardware170
C H a P T E173
Your Cisco IP Phone 7800 Series173
- The Cisco IP Phone 7800 Series173
- Cisco IP Phone 7800 Series Buttons and Hardware174
C H a P T E177
Your Cisco IP Phone 8800 Series177
- The Cisco IP Phone 8800 Series177
- Cisco IP Phone 8800 Series Buttons and Hardware178
- Protect Your Video Phone Camera180
CHAPTER 45 Additional Information181
- Adjust the Phone Screen Backlight (7800 Series) on Webex Calling (Formerly Spark Call)182
- Answer Webex Calls Automatically (Formerly Spark Call)183
- Answer Your Coworker's Calls for Cisco Webex Calling (Formerly Spark Call)184
- Call a Person's Voicemail Directly184
- Call Features and Star Codes for Analog Phones185
- Change the Label of Your Primary Line185
- Change the Language Used for Specific Call Features186
- Change the Time Zone of Your Device186
- Check the Status of Your ATA (ATA 190-SC)187
- Change Your Work Address for Emergency Services for Cisco Webex Calling (Formerly Spark Call)187
- Cisco IP Conference Phone 7832 Installation188
- Cisco IP Conference Phone 7832 Quick Start Guide on Webex Calling (Formerly Spark Call)188
- Cisco IP Phone 7800 Series Installation Guide188
- Cisco IP Phone 7800 Series on Webex Calling (Formerly Spark Call) Quick Start Guide188
- Cisco IP Phone 8800 Series Installation Guide188
- Cisco IP Phone 8800 Series on Webex Calling (Formerly Spark Call) Quick Start Guide188
- Clean the Phone Screen189
- Connect Your Phone to a Wi-Fi Network on Webex Calling (Formerly Spark Call)189
- Devices and the Number of Line Buttons Available190
- Differences between Phone Calls and Lines for Cisco Webex Calling (Formerly Spark Call)190
- Find Information about Your Phone on Webex Calling (Formerly Spark Call)191
- Forward Your Analog Phone Calls to Another Number191
- Forward Your Phone Calls to Another Number192
- Handle Work Calls from any Phone192
- Improve Fax Transmission with Your ATA193
- Install Your New Phone (7800 Series) on Webex Calling (Formerly Spark Call)193
- Install Your New Phone (8800 Series) on Webex Calling (Formerly Spark Call)194
- IVR Options for Analog Telephone Adapters195
- Lost Phone Connectivity195
- Make a Conference Call from Your Analog Phone195
- Mobility-Impaired Accessibility Features for the Cisco IP Conference Phone 7832196
- Spark Call)197
  - Mobility-Impaired Accessibility Features for the Cisco IP Phone 7800 Series on Webex Calling (Formerly Spark Call)197
- Mobility-Impaired Accessibility Features on Webex Calling (Formerly Spark Call)198
  - Move Calls between Your Desk Phone and Mobile Phone on Webex Calling (Formerly Spark Call)200
- Put a Call on Hold on Your Analog Phone201
- Report All Phone Issues on Webex Calling (Formerly Spark Call)201
- Send a Page on Webex Calling (Formerly Spark Call)202
- Shared Lines on Your Analog Phone203
- Shared Lines on Your Conference Phone203
- Shared Lines on Your Desk Phone on Webex Calling (Formerly Spark Call)204
- Silence Incoming Calls on Your Phone204
- Supported Languages204
  - Support for Bluetooth on the Cisco IP Phone 8800 Series on Webex Calling (Formerly Spark Call)205
- Supported Devices and Applications for Cisco Webex Services206
- Transfer a Call from Your Analog Phone208
- Transfer a Call to a Person's Voicemail208
- Transfer a Call to Another Person from Your Phone209
  - Ways to Provide Power to Your Conference Phone for Cisco Webex Calling (Formerly Spark Call)209
- Ways to Provide Power to Your Phone210
- Your Desk Phone Button Layout on Webex Calling (Formerly Spark Call)210

Cisco IP Phone 7800 Series - Page 21

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