Procedure
Step 1
If the call is on a different line, you must first press the line button or All Calls, if available, to display the
ringing session and then answer the call.
Step 2
If the call is on the same line and not visible, as there are many calls, then you must scroll to display the
sessions.
Step 3
If a programmable feature button is set up by your system administrator to answer calls, you can press the
feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible.
The phone automatically switches the line to display the call.
Client Matter Code
Your system administrator can set up your phone to request that you enter a Client Matter Code (CMC) after
you dial a phone number. The CMC can be used for accounting or billing codes, and your system administrator
assigns CMCs..
When required, the phone displays Enter Client Matter Code, the dialed number changes to
“********”, and you hear a special tone. Enter the CMC for the call using the keypad.
Related Topics
Forced Authorization Code, on page 95
Conference
Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting.
When you are talking on a call, use Conference to dial another party and add them to the call.
If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines.
For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.
As the conference host, you can remove individual participants from the conference. The conference ends
when all participants hang up.
Related Topics
Barge, on page 79
Meet Me Conference, on page 101
Add Party to Call to Create Conference
Procedure
Step 1
Start with a connected call that is not on hold.
Step 2
Press Conference and do one of the following:
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
88
Calling Features
Client Matter Code
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