you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times
changed.
Why can't VXC be turned on?
Q.
Sometimes the VXC device can't get power from the phone. Make sure that the phone is powered by a
power brick or a PoE+ switch. If the issue persists, power cycle the phone.
A.
Why is the VXC VPN status “Not Connected” when the phone VPN status is “Connected” and the VXC
device is turned on?
Q.
Sometimes the VXC device can't be detected by the phone. Make sure the VXC device is directly connected
to the phone's PC port, then power cycle the VXC device.
A.
Why does VXC show a “session lost” or “signal in another monitor” error?
Q.
This issue happens with VXC2111 in some scenarios. Plug the monitor into display port 0, which is the
rightmost display port from the phone's point of view.
A.
Troubleshooting Tips
Missing Alert Calls Button
I would like to use the Alert Calls button but it is not on my phone.
Possible Cause
It has not been set up by your system administrator.
Solution
Contact your system administrator to enable the Alert Calls feature for you.
Missing All Calls Button
I would like to use the All Calls button, but it is not on my phone.
Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the Primary Line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the Primary Line button functionality.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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FAQs and Troubleshooting
Troubleshooting Tips
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