Calls for the same caller ID and phone number are grouped together only when if they occur in chronological
order and do not have calls associated. For each group, the time of the latest call and the number of calls (such
as “(3)”) are displayed:
•
Incoming (Received) and outgoing (Placed) calls are grouped together.
•
Missed calls are grouped together in a separate group.
For each individual call record or call group, the phone number is listed in blue and is contact sensitive for
touch dialing.
Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a
normal call, and these calls are not grouped even when they are next to each other in the list.
A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list
international calls. For more information, contact your system administrator.
The received and placed calls from shared lines are logged in the Call History. To view all the call history
logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.
TagCall iconCall state
PlacedLocally placed calls
ReceivedLocally received calls
Remote PlacedRemotely placed calls
Remote ReceivedRemotely received calls
MissedMissed calls
Line Status in Call History
Your Call History list can display the status of monitored lines, if the feature is enabled by your system
administrator. Each call history item in the Call History lists displays an icon to identify the state of the line.
The following states are available:
•
Unknown
•
Idle
•
Busy
•
DND
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Line Status in Call History
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