Directed Call Park
Allows you to park and retrieve an active call in two different ways:
•
Assisted Directed Call Park: Allows you to park an active call using a feature button, which your
system administrator sets up as a speed-dial line.
With this type of directed call, you can monitor the status of the line (in-use or idle) using Line
Status indicators.
•
Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your
system administrator) and then dialing the Directed Call number you used to park the call.
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not
both.
Related Topics
Line Status, on page 99
Park and Retrieve Call Using Park
Procedure
Step 1
During a call, press Park, then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold, and you
can press Resume to resume the call on your phone.
Step 2
From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve
the call.
Step 3
If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive
an alert tone, at which time you can:
•
Press Answer to answer the call on your phone.
•
Retrieve the call from another phone.
If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
83
Calling Features
Park and Retrieve Call Using Park
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