If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected, and the information displayed is for the
primary line only.
Primary line label1
Displays the date and time, and information (such as phone number) about
the selected line.
Header2
Displays information (such as call status and duration) about a connected
call associated with the selected line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session label (with Connected Call icon)3
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Press the session button next to a Held Call icon to resume the held call for
that session.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session label (with Held Call icon)4
Softkey options for the selected call only.
If you select a different call (for example, you press a feature button, press
the Navigation pad, or answer a ringing call), the softkey options may change.
Softkeys5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
17
Features of Your Cisco Unified IP Phone
Phone Screen
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