Cisco Unified 8961 User Manual

Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
•
Immediately report an audio problem on a current call.
•
Select a general problem from a list of categories and choose reason codes.
Report Phone Problems
Procedure
Step 1
Press Report Quality.
Step 2
Use the Navigation pad and the Select button to scroll and select the item that most closely matches your
problem.
Step 3
Press the Select softkey.
The information is sent to your system administrator.
Redial
Redial allows you to call the most recently dialed phone number.
Redial Number
Procedure
Step 1
To place the call on any phone line, press Redial.
Step 2
To place the call on a specific phone line, select the line to obtain dial tone and press Redial.
Secure and Nonsecure Indication Tone
When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After a
phone is protected, the protected phone can be configured to play an indication tone at the beginning of a call.
Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones do not hear the
secure or nonsecure tones. If the overall call status changes during the call, the protected phone plays the
appropriate tone.
A protected phone plays a tone or not under these circumstances:
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Calling Features
Quality Reporting Tool

Cisco Unified 8961 Specifications

General

Brand	Cisco
Model	Unified 8961
Category	IP Phone
Language	English