Cisco Unified 8961 User Manual

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Press Hold again.
•
Press the pulsing green session button.
•
Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only).
•
Press Resume.
•
Press Select in the Navigation pad.
Swap Between Holding and Active Calls
Procedure
Use the session buttons to swap between holding and connected calls.
If you have a held call and an active call, press Session for the held call to resume that call and place the other
call on hold automatically.
Put Call on Hold by Answering New Call
If you are already on a call and receive a new call, answering the new call puts the first call on
hold automatically.
Answer the new call with one of the following methods:
Procedure
Step 1
Press the flashing amber Session button or press Session on the touchscreen (applicable for Cisco Unified IP
Phone 9971 only).
Step 2
Navigate to the new call using the Navigation pad and either press Answer or Select.
Determine If Shared Line Is On Hold
Procedure
Look for a pulsing red line button and the Hold icon.
When these indicators display, a call on the shared line has been put on hold remotely by another user.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Calling Features
Swap Between Holding and Active Calls

Cisco Unified 8961 Specifications

General

Brand	Cisco
Model	Unified 8961
Category	IP Phone
Language	English