Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Wake-on-LAN feature is not functioning.
Cause Solution
S5 Maximum Power Saving feature (some models) is
enabled in Computer Setup.
Disable the S5 Maximum Power Saving option in Computer
Setup.
S5 Wake on LAN is disabled. Enable the S5 Wake on LAN option in Computer Setup.
Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows Vista:
1. Select Start > Control Panel.
2. Under Network and Internet, select View network
status and tasks.
3. In the Tasks list, select Manage network connections.
4. Double-click Local Area Connection.
5. Click the Properties button.
6. Click the Configure button.
7. Click the Power Management tab, then select the
check box to Allow this device to wake the computer.
To enable Wake-on-LAN in Windows 7:
1. Select Start > Control Panel.
2. Under Network and Internet, select View network
status and tasks.
3. Click Local Area Connection.
4. Click the Properties button.
5. Click the Configure button.
6. Click the Power Management tab, then select the
check box to Allow this device to wake the computer.
Network driver does not detect network controller.
Cause Solution
Network controller is disabled. 1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system
via Device Manager.
Incorrect network driver. Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
Solving Network Problems
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