Solving Hard Drive Problems
Hard drive error occurs.
Cause Solution
Hard disk has bad sectors or has failed. 1. In Microsoft Windows Vista and Windows 7, right-click
Start, click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-
checking click Check Now.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with
a file.
In Microsoft Windows Vista and Windows 7, right-click Start,
click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Drive not found (identified).
Cause Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in
Solving Hardware
Installation Problems on page 169. If the system still does
not recognize the new device, check to see if the device is
listed within Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the probable
cause is a hardware problem.
The device is attached to a SATA port that has been
disabled in Computer Setup.
Run the Computer Setup utility and ensure that the SATA
ports are enabled.
Computer will not boot from hard drive.
Cause Solution
The device is attached to a SATA port that has been
disabled in Computer Setup.
Run the Computer Setup utility and ensure that the SATA
ports are enabled.
156 Chapter 11 Troubleshooting Without Diagnostics
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