Compaq Deskpro EN Series of Personal Computers F-5
Table F-3
Continued
Problem Possible Solution
Screen goes blank. A screen blanking utility may be installed or energy saver features
may be enabled. Press any key or type password.
Monitor overheats. There is not enough ventilation space for proper airflow. Leave at
least 3 inches (7.6 cm) of ventilation space. Be sure there is nothing
on top of the monitor obstructing the air flow.
Cursor will not move using the
arrow keys on the numeric
keypad.
The Num Lock key is on. Press the key to turn it off. The Num Lock
light should not be on when you want to use the arrow keys.
Printer Problems
This section identifies some quick checks for printer-related problems.
Table F-4
Solutions for Printer Problems
Problem Possible Solution
Printer will not print. 1. Printer is not turned on and online. Turn the printer on and make
sure it is online.
2. The correct printer drivers for the application are not installed.
Install the correct printer drivers for the application.
3. If the computer is on a network, you may not have made the
connection to the printer. Make the proper network connections to
the printer.
Printer will not turn on. The cables may not be connected properly. Reconnect all cables and
check the power cord and electrical outlet.
Prints garbled information. 1. The correct printer drivers for the application are not installed.
Install the correct printer driver for the application.
2. The cables may not be connected properly. Reconnect all cables.
Printer is off line. The printer may be out of paper. Check the paper tray and refill it if it is
empty. Select online.
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