Secon 10 - Diagnosc and Maintenance Procedures
Technical Manual
Error Message Fault Description Additional information
Mug Sensor SureVend Error Mug sensor blocked
since boot up.
If there is nothing present in the cup staon.
Then, either the mug sensors are misaligned or
sensors are faulty. The machine will be taken
out of service if this error occurs. This error will
be cleared once the above menoned issues
are xed.
Dispense Head Not Homed Dispense head home
operaon failed.
Machine will be taken out of service, as the
machine can no longer dispense a drink. This
error is normally a result of faulty home switch
or motor
Dispense Head Not
Extended
Dispense head extend
operaon failed.
Machine will be taken out of service as it can
no longer dispense any more drinks. This error
is normally a result of faulty opto sensor or
motor
Dispense Head Motor Not
Enabled
Dispense head unable to
move at all.
If the soware is unable to detect any acvity
on opto sensor then it will raise this error. The
error can be down to faulty motor or faulty
opto sensor.
Brewer Jam Unable to detect switch
input in the given me
out for Oltre paperless
brewer
This will disable all brewer drinks for this
parcular brewer.
Brewer Waste Pail Full Brewer waste capacity is
exceeded.
This error will only be raised if brewer waste
management is enabled. It will disable all fresh
brew drinks. The drinks will only be enabled
aer the counters are reset from the service
menus.
Brewer Jam (CoEx®) Error while operang the
CoEx® brewer.
Motor is stalled or is taking more current than
the allowed limit or switch not being acvated.
Water lter replacement
required
Overall water lter usage
has exceeded the set
limit. Water lter needs
to be changed.
This error is only raised if water lter counters
are enabled. Once the error is raised no further
drinks could be taken unl the counter is reset
from service menus.
Water Tank Leak Main Boiler is
experiencing water
leakage.
This error is raised if the main boiler requests
ll operaon 15 mes even though none of the
valves aached to it were operated.
Low Water Main boiler is running
low on water.
This error will be cleared once main boiler is
lled up.