DataCard SD Series

36 Troubleshooting
Locate a Problem Within the Card Production
System
Fortypicalcomponentsofthesystem,referto“CardPrinterSystemOverview ”
onpage 12.Ifanyoneofthefollowingcomponentsdoesnotworkproperly,
printingcardscanbeaffected.
• TheXPSCardPrinterDriver
IfyouneedtoreinstalltheCardPrinterDrivertofixaproblem,we
recommendyoudownloadthelatestversionofthedriverfromhttp://
www.datacard.com.SelectSupport&Drivers>Drivers&Downloadsfrom
themenu.EnteryourprintermodelintheEnterProductNameorNumber
area,andclickGo.
• Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Mak e
surethatthecardproductionsoftwarefeaturesyouuseworkwithyour
printer.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou
usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe
data,useanapplicationthatsavestextastextandnotasagraphic.(For
example,MicrosoftPaintonlysav esgraphicdata,whileAdobePhotoshop
savesbothgraphicandtextdata.)Fontsandescapesrequirethattextissent
fromtheapplication astext.
• Printerplug‐in
Cardproductionsoftwaremightrequireaprinterplug‐in,whichmakesthe
datainthecardproductionsoftwareavailableintheformthe CardPrinter
Drivercanuse.
• Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay
includeothercapturedevicesforbiometricdata.Theproperuseand
maintenanceofthesecomponentsisimportanttothequalityofcardsyou
produce.