DataCard SD Series

38 Troubleshooting
5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertoyourprinter’sDriverGuide.
• Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.
Continuetostep6.
• Ifthesamplecarddoesnotprint,theprinteranddriverhavea
communicationproblem.Determinethecauseoftheproblemandtrythe
samplecardagain.
IfyouarenotusingtheCardPrinterDriver,askyourserviceprovideror
softwareproviderforassistance.
6. Printacardusingyourcardproductionsoftware.
• Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.
Troubleshootthecarddesign.
• Ifthecarddoesnotprint, checkthefollowing:
• Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
• Iftheprinterproducedablankcard,reviewthepagesizeordriver
settings.
Ifthe cardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides
recommendedsolutionstothoseissues.Choosefromthefollowingtopics:
• USBInstallationTroubleshootingonpa ge39
• NetworkInstallationTroubleshootingonpa ge40